How to Set Up OpenClaw Multi-Channel Inbox

# Enable all channels you want in the unified inbox:
# config/channels/slack.yaml:
slack:
  enabled: true
  bot_token: "xoxb-..."

# config/channels/whatsapp.yaml:
whatsapp:
  enabled: true
  phone_number_id: "..."

# config/channels/discord.yaml:
discord:
  enabled: true
  bot_token: "..."

# config/routing.yaml:
routing:
  enabled: true
  default_channel: slack  # Fallback if user preference unknown
  rules:
    - name: "Priority messages"
      condition: "message.priority == 'high'"
      channels: ["slack", "sms"]  # Send to multiple channels
    - name: "After-hours"
      condition: "time.hour >= 18 or time.hour < 9"
      channels: ["whatsapp", "telegram"]  # Use async channels
    - name: "User preference"
      condition: "user.preferred_channel"
      channels: ["{{ user.preferred_channel }}"]

# config/context.yaml:
context:
  storage: redis  # or "postgres", "mongodb"
  redis_url: "redis://localhost:6379"
  retention_days: 90
  cross_channel: true  # Enable cross-channel history access
  sync_interval: 5  # Seconds between context syncs

# config/identity.yaml:
identity:
  mapping:
    enabled: true
    auto_link: true  # Auto-link when email matches across platforms
    link_prompt: true  # Ask user to confirm identity linking
  providers:
    - name: slack
      identifier: user.email
    - name: whatsapp
      identifier: user.phone
    - name: discord
      identifier: user.id  # Discord doesn't expose email

# config/priority.yaml:
priority:
  enabled: true
  rules:
    - name: "Executive escalation"
      condition: "user.role == 'executive'"
      priority: high
      channels: ["slack", "sms"]  # Multi-channel for critical users
    - name: "Support ticket"
      condition: "message.category == 'support'"
      priority: medium
      sla_minutes: 30  # Response time SLA

# Test flow:
# 1. Message from Slack: "What's my account balance?"
# 2. Switch to WhatsApp
# 3. Message: "And my transaction history?"
# 4. OpenClaw should have full context from Slack conversation
#
# Check logs:
tail -f ~/.openclaw/logs/routing.log
tail -f ~/.openclaw/logs/context.log